State Farm® Insurance Agent Nikki Shah
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carole Miyashiro
July 8, 2026
5
out of
5
rating by Carole Miyashiro
"I've always received great service."
We responded:
"Carole, we're so happy to hear that you're pleased with our service and we always appreciate the great communication with you. Call us any time, and thank for the 5-star insurance review!"
Lisa Werth
July 8, 2026
5
out of
5
rating by Lisa Werth
"Worked with Nikki's team for 15 years and had the best customer service. Only moved due to combining my account with my husband. Highly recommend"
We responded:
"Lisa, it's been a pleasure working with you over the years and thank you for putting your trust in us! Wish you all the best and we're here if you ever need anything! And thanks for the 5-star review!"
Jim Molnar
July 7, 2026
5
out of
5
rating by Jim Molnar
"I’ve been with Nikki for a long time, this time Susan really came through for me."
We responded:
"Jim, thank you for the 5 star review! Always appreciate you and the trust you put in us! "
Beckie Roberts
July 1, 2026
5
out of
5
rating by Beckie Roberts
"Thank you Niki for your support and service."
We responded:
"Hi Beckie, thank you for taking the time to do a Google Review and for your kind comment. We're here any time you need us and appreciate that you put your trust in us!"
Joao Miranda
June 30, 2026
5
out of
5
rating by Joao Miranda
"Extremely diligent team in getting us very competitive quotes for our renters insurance. I have not experience handling a claim with Nikki's team, but the onboarding was extremely professional and diligent."
We responded:
"Joao, thank you for this Google Review! We're always here to guide you with your insurance questions/changes and here to help with a claim in any way we can. Call or reach out any time! "
Sazro Mahambrey
June 30, 2026
5
out of
5
rating by Sazro Mahambrey
"EXCELLENT SERVICE; Friendly, Personalized and very competitive pricing! Easily approachable any time!!!"
We responded:
"Sazro! We all really enjoy talking to you and taking care of the family! Thank you for this wonderful review! That means a lot to us!"
Lucas Reihl
June 26, 2026
5
out of
5
rating by Lucas Reihl
"Heaven was very friendly and answered all of my questions"
We responded:
"Hi Lucas, thanks for the 5-star review and the comment for Heaven! I'll be sure she sees your note, and please call us any time if we can be of help! Thanks again!"
Jenna Prathapa
June 26, 2026
5
out of
5
rating by Jenna Prathapa
"These girls are the best!!! They make everything so fast and easy. Heaven is MVP!!!"
We responded:
"Hi Jenna! What a great review! Thank you for this and I'll be sure Heaven gets your message. And thank you for your trust and letting us take care of your auto insurance. We're here for you...call any time!"
johnny sager
June 26, 2026
5
out of
5
rating by johnny sager
"Susan always helps me and makes it a simple time and never any issues or worries dealing with her. Thanks for the great service over the years!!"
We responded:
"Johnny, we have been honored to be able to take care of you for years and I'll make sure Susan sees this message. It's always a pleasure working with you. Thank you for trusting us all this time and for this wonderful review!"
Brittney Gossett
June 26, 2026
5
out of
5
rating by Brittney Gossett
"Heaven was very professional 💞 she’s literally the BEST. ♥️"
We responded:
"Hi Brittney! Thank you for this amazing review for Heaven! We all really appreciate it!"
Animesh Sinha
June 24, 2026
1
out of
5
rating by Animesh Sinha
"I’m extremely disappointed with the service I received. After a collision, I arranged to bring my vehicle in on a Friday, get set up with a rental, and move the claim forward—a simple, reasonable plan. The problem is that the collision centers State Farm partners with don’t operate on weekends, and I don’t have availability during the week, so Friday was my one window.
Despite calling at 10:00 AM and specifically arranging to have the estimate completed by 5:00 PM, the collision center refused to do it. I spent the entire day going back and forth and got nowhere. What bothered me most wasn’t just the scheduling failure—it was the indifference. No urgency, no real effort to make it work for the customer.
I’ve decided to have my own collision contact submit the claim instead, and I’ll be moving on from State Farm. If you value your time and expect to be treated like the process matters, look elsewhere."
We responded:
"Animesh, I’m sorry the process felt frustrating.
My office does not control the collision center’s availability or operating hours—those are set by the repair facility, and we can’t require them to do weekend or same-day service. I'm sorry that it didn't work with your schedule.
If there is something else we can help you with regarding your claim, call us any time. 513-683-7755
"
Anaya Espy
June 23, 2026
5
out of
5
rating by Anaya Espy
"The best in ton after months of searching for an affordable quote I finally found relief here!! Now I have renters and car insurance"
We responded:
"We are so happy to have you here with us! Thank you for the review and reach out to us any time!"
Lucas natan Fittipaldi
June 8, 2026
5
out of
5
rating by Lucas natan Fittipaldi
"Nikki and her staff are great. I definitely recommend!!"
We responded:
"Lucas! Thank you for the 5-stars and the wonderful comment! It's a pleasure getting to know you!"
Anurag Tewari
June 1, 2026
5
out of
5
rating by Anurag Tewari
"Nikki Shah and her associate, Heaven Marie Glennon, provided exceptional service throughout my transition of auto, umbrella, and homeowner’s insurance policies. Their responsiveness, professionalism, and consistent support made what could have been a complex process remarkably smooth and efficient. I truly appreciated their attention to detail and commitment to ensuring everything was handled seamlessly.
I highly recommend their services to anyone seeking a reliable and efficient insurance transition experience."
We responded:
"Anurag! We are so happy to have you here at our Agency and are thrilled that you love working with Heaven! It's a pleasure to be able to work with you and we look forward to a long and wonderful relationship! I will definitely pass this along to Heaven!"
Nidhi Bambino Bedi
May 28, 2026
5
out of
5
rating by Nidhi Bambino Bedi
"I’ve been with Nikki Shah - State Farm Insurance Agent for over a decade, and I truly can’t say enough wonderful things about Nikki and her entire team. From day one, they have always been incredibly responsive, attentive, professional, and genuinely caring.
What really sets them apart is the way they support you during unexpected situations. Life can bring challenges when you least expect them, and having a team you can fully trust to guide you through the process with patience, knowledge, and compassion makes all the difference. Nikki and her staff consistently go above and beyond to make sure you feel supported, informed, and taken care of every step of the way.
It’s rare to find a team that combines outstanding customer service with such a personal touch. After more than 10 years, I can confidently say they have earned my loyalty and highest recommendation."
We responded:
"Nidhi, thank you so much for taking the time to leave such a thoughtful and heartfelt review. We’re grateful to have served you for over a decade, and we’re proud to provide all the support that you need and deserve. We know you're a very busy person and we're here to make things easier for you. Your trust and recommendation mean the world to us! Thank you again!"
Gaby Garza Guel
May 27, 2026
5
out of
5
rating by Gaby Garza Guel
"Great service! They gave me a good price and got the quote super fast."
We responded:
"Hi Gaby, thank you for the great review and for letting us take care of your insurance - we're happy to have you here! Reach out any time! "
Mandeep Bhatara
May 27, 2026
5
out of
5
rating by Mandeep Bhatara
"Excellent service! I highly recommend her!"
We responded:
"Thanks Mandeep! Really appreciate the great review and we're here for you when you need us!"
Tammy Mortensen
May 26, 2026
5
out of
5
rating by Tammy Mortensen
"Heaven was very helpful with my questions regarding my auto insurance and using a rental car.very friendly and knowledgeable"
We responded:
"Tammy, thank you for the wonderful review and I'll make sure Heaven gets your note! It was great meeting you and thanks for taking the time to stop in and say hello! All the best! "
Rima Downes
May 12, 2026
5
out of
5
rating by Rima Downes
"Susan is the reason we've recommended our daughter to this agency for all her insurance needs. Susan has taken care of our family for at least 30 years. She is kind, trustworthy, always willing to help, and very knowledgeable."
We responded:
"Rima! Thank you for such a great review and it's an honor to take care of you all! Thanks for the kind words about Susan...we all agree!"
Vien Truong
May 8, 2026
5
out of
5
rating by Vien Truong
"Nikki and her team are amazing! They provide outstanding service and answer my questions thoroughly and in detail. I'm highly satisfied with their service"
We responded:
"Vien, thank you so much for this wonderful review! Always a pleasure working with you as well and happy to be able to take care of you!"
Kerry Busbin
May 7, 2026
5
out of
5
rating by Kerry Busbin
"Just received my car insurance and home insurance rates from State Farm of Loveland. They beatvProgressive by almost $200 for 6 months. Communication and knowledge was spot on with State Farm!"
We responded:
"Hi Kerry, we're so happy you're having a great experience! I'll definitely pass on your message to her. Thank you for finding us and for the amazing review!"
Robert Ayers
May 4, 2026
5
out of
5
rating by Robert Ayers
"Susan and Nikki at State Farm are the best."
We responded:
"Robert, you make it easy and it's always a pleasure taking care of you! Thank you for this wonderful review!"
Lisa Zito
April 15, 2026
5
out of
5
rating by Lisa Zito
"Great customer service! Helped me with a policy for my classic vehicle with lower cost, and better coverage!"
We responded:
"Glad you're having a great experience with us and we are so happy to have you here. Call us any time and thank you for the wonderful review, Lisa!"
Julia Gibson
April 13, 2026
5
out of
5
rating by Julia Gibson
"Always wonderful and responsive! The best agents!"
We responded:
"Thank you so much for your wonderful review, Julia! It was a pleasure assisting you this morning, and I’m so glad I could help. Your kind words truly mean a lot to me. Please don’t hesitate to reach out anytime—we're always here to help!
"
Alexandra DiFrancesco
April 7, 2026
5
out of
5
rating by Alexandra DiFrancesco
"This team is always friendly and helpful with quick response time!"
We responded:
"Alexandra, thank you for the wonderful review! We’re glad to hear our team was friendly and quick to help. Always a pleasure taking care of you!
"