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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shannon Wullenweber

Shannon Wullenweber

November 23, 2025

5  out of  5
rating by Shannon Wullenweber
"Susan is truly exceptional. She always takes the time to check in and make sure my family and I are taken care of. You can feel how much she and Nikki genuinely care about our well-being, and they are always quick to help with anything we need. It's rare to find a team that's this kind and genuinely committed to their clients."
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Barbara Hager

November 19, 2025

5  out of  5
rating by Barbara Hager
"Susan is the best. She will always work with you. And she has always made it easy for me. It doesn’t matter what kind of insurance question I have she’s always there to help.."
We responded:
"I agree - Susan is the best! Thank you so much for the wonderful review, Barbara! "
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Travis Brandner

November 17, 2025

5  out of  5
rating by Travis Brandner
"Honestly this office has amazing customer service. Very fast service. They answer the phone immediately and do whatever you need. Susan always helps and is awesome. Thanks for the insurance."
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iGGi T

November 14, 2025

5  out of  5
rating by iGGi T
"Very Helpful, polite and respectful."
We responded:
"Thank you for your wonderful 5-star review! We truly appreciate your support and are here to help whenever you need us. Call us any time!"
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Jon Florer

November 10, 2025

5  out of  5
rating by Jon Florer
"Nikki Shah is great. So glad I switched from Mitch Meinburg which is the most horrible State Farm agent I have ever delt with."
We responded:
"Jon, we are happy to have you here with us now and I'm glad you're pleased with our service! We're here for you whenever you need us and it's been great getting to know you!"
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Kyuwon Kim

November 8, 2025

5  out of  5
rating by Kyuwon Kim
"Susan helped me with my auto insurance and she was superb! So kind and made me feel at ease! I highly recommend her!"
We responded:
"Thank you Kyuwon for the 5 stars and the lovely comment about Susan! She is great (we agree) and we're so happy to have you here with us. Call us any time! We're here for you!"
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Brittney Honis

November 7, 2025

5  out of  5
rating by Brittney Honis
"Heaven was beyond helpful and really appreciated the fact that I was a veteran and took that into consideration and had a discussion about life insurance outside my Va benefits and I truly appreciate her empathy."
We responded:
"Thank you so much for your kind words! We all truly appreciate your service and we're proud to support veterans like you! I'm glad you received personalized guidance beyond your VA benefits. Please don’t hesitate to reach out anytime! We love to help! "
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Mark Reutzel

October 28, 2025

5  out of  5
rating by Mark Reutzel
"Heaven Glennon was prompt and diligent in providing insurance quotes for me. The Nikki Shah agency is one of the best in my experience...courteous, proactive and competitive."
We responded:
"Mark! So nice to hear from you and thank you for the great review! It's always a pleasure reaching out to you and we also appreciate your kindness every time. Thank you!"
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Keith Holley

October 27, 2025

5  out of  5
rating by Keith Holley
"I called to inquire about a quote for a vehicle and based on the personal support and responsiveness that I received I ended up switching every auto and property policy I had to State Farm. Heaven has been incredibly quick to answer every question I had and she made it so easy to get quotes and convert my policies. I really appreciate the personal service and I’d highly recommend this agency for your business."
We responded:
"Keith! Thank you for the amazing review and for mentioning Heaven...she really is wonderful, we agree! It's nice to have you here and we'll take great care of you for a very long time! Reach out any time!"
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sreedhar adusumilli

October 22, 2025

5  out of  5
rating by sreedhar adusumilli
"Very prompt and attentive. Highly recommend"
We responded:
"Sreedhar, thank you for the compliments and the 5 stars! So happy we can help take care of you - always a pleasure!"
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michele mckinnon

October 16, 2025

5  out of  5
rating by michele mckinnon
"Nikki Shah's office has helped me out for the last 11 years. I talk to Susan, who answers the phone every time and knows me like we've known each other for years. I got screwed over by my previous insurance company and since then I have been skeptical about insurance companies. But these people talk me through everything. Thank you for your help!!"
We responded:
"Michele, thank you for the glowing review and for mentioning Susan! We're thrilled to be here for you and take care of you when you need us. Call any time!"
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janine denlinger

September 29, 2025

5  out of  5
rating by janine denlinger
"I needed car insurance after buying a new car, didn’t want to stay with my old insurance through my ex husband, so I went with what everyone suggested. It was super easy to get started."
We responded:
"Janine, thank you for the wonderful review and we're thrilled to have you here. Glad you're having a great experience and we'll keep working hard for you!"
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Hunter Wright

September 23, 2025

5  out of  5
rating by Hunter Wright
"I’ve always had a wonder experience with my agents. They’ve always helped me throughout the years. Susan and Nikki are great. I’ve talked to Susan the most and she always does a great job. Thank you!"
We responded:
"Thanks Hunter for this amazing review and we're thrilled that you're happy with our service. I know Susan also enjoys working with you we're here any time you need us! Thank you again!"
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Samantha Hiott

August 29, 2025

5  out of  5
rating by Samantha Hiott
"The women in this office are great! Always ready to help! So thankful for Heavens knowledge and help getting a life insurance policy started for my family!"
We responded:
"Samantha, thank you for the review of our office and the kind comment about Heaven! Always a pleasure taking care of you. ;-) "
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Sue Sumner

August 29, 2025

5  out of  5
rating by Sue Sumner
"I’ve been with Nicki for a while like years. I had to leave for a few months do to not having a car. I call to get new insurance and it was like I had never left. Susan and Heaven are just friendly and kind. When I call to ask something they always answer your question. I left and came back that should tell us something. They are family and I won’t have it any other way. Thanks for your service."
We responded:
"Sue, we are so happy to have you back here with us and thank you for the amazing review and your kind words. We're always here for you and love that we can all call each other family. You're a pleasure to take care of. Reach out any time!"
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Heather Sherlock

August 25, 2025

5  out of  5
rating by Heather Sherlock
"Had a great experience signing up for our new policy at State Farm . Knowledgeable and friendly staff who answered any questions we had . And after switching to State Farm we are now saving money with better coverage ! Thanks !"
We responded:
"Thanks Heather for the wonderful review and welcome to our agency! We are all thrilled to have you here! "
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L Fields

August 15, 2025

5  out of  5
rating by L Fields
"I had a great experience with State Farm Representative Heaven. Her name suites her perfectly. Heaven was diligent and vigilant in navigating through details for all of our insurance needs. I highly recommend her as well as State Farm Insurance."
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Heaven provided such attentive service for all your insurance needs. She really loves what she does! Your review means a lot to us, and we're grateful to have you as part of the State Farm family! Thank you! "
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Alyssa Moore

August 14, 2025

5  out of  5
rating by Alyssa Moore
"Nikki and her staff were great and accommodating. I love being able to message them with questions and concerns and getting a response fairly quickly."
We responded:
"Alyssa, it's been great being able to communicate with you and get things done. Always nice hearing from you and thank you for the wonderful review!"
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Dave Madsen

August 14, 2025

5  out of  5
rating by Dave Madsen
"Great people at Nikki Shah's Loveland ,OH office. Susan Heffler is always courteous, kind and knowledgeable. Thanks Susan!"
We responded:
"Dave! Thanks for the great review! It's always good seeing you and catching up. We all enjoy helping in any way we can!"
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Kerry Busbin

August 14, 2025

5  out of  5
rating by Kerry Busbin
"Just received my car insurance and home insurance rates from State Farm of Loveland. They beatvProgressive by almost $200 for 6 months. Communication and knowledge was spot on with State Farm!"
We responded:
"Hi Kerry it looks like you're working with Carlie and I'm so happy you're having a great experience! I'll definitely pass on your message to her. Thank you for finding us and for the amazing review!"
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Al Teski

August 14, 2025

5  out of  5
rating by Al Teski
"Constant communication is exceptional"
We responded:
"Al, thank you for the great review. We do our best to keep in touch and appreciate your comment. Thank you!"
Profile photo of Karen Adams

Karen Adams

July 24, 2025

5  out of  5
rating by Karen Adams
"Everyone in this office is excellent. They really do care and show it in several ways. They always go above and beyond. Highly recommend. We have had insurance here for over 30 years. Susan is fantastic!! She is always ready to help. I feel like she is part of my family. I can not put in words what she has done for us. She is the reason we have stayed with State farm ."
We responded:
"That's very sweet, Karen, and we're blessed to have the best insureds! Thank you! Talk to you soon! "
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Joseph R

July 23, 2025

5  out of  5
rating by Joseph R
"Great Experience!! Couldn’t recommend enough"
We responded:
"Joseph, thank you for the 5 stars and comment! We really appreciate you too!"
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Pam Straughn

July 4, 2025

5  out of  5
rating by Pam Straughn
"Nikki Singh Shah is super easy to talk to and work with!"
We responded:
"You are so kind, Pam, and it's always great talking to you too! Thank you for the 5 stars!"
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Anish Shrestha

June 26, 2025

5  out of  5
rating by Anish Shrestha
"Very helpful and easy to deal with."
We responded:
"Appreciate the review and we’re enjoying working with you as well! "