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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hunter Wright

Hunter Wright

September 23, 2025

5  out of  5
rating by Hunter Wright
"I’ve always had a wonder experience with my agents. They’ve always helped me throughout the years. Susan and Nikki are great. I’ve talked to Susan the most and she always does a great job. Thank you!"
We responded:
"Thanks Hunter for this amazing review and we're thrilled that you're happy with our service. I know Susan also enjoys working with you we're here any time you need us! Thank you again!"
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Samantha Hiott

August 29, 2025

5  out of  5
rating by Samantha Hiott
"The women in this office are great! Always ready to help! So thankful for Heavens knowledge and help getting a life insurance policy started for my family!"
We responded:
"Samantha, thank you for the review of our office and the kind comment about Heaven! Always a pleasure taking care of you. ;-) "
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Sue Sumner

August 29, 2025

5  out of  5
rating by Sue Sumner
"I’ve been with Nicki for a while like years. I had to leave for a few months do to not having a car. I call to get new insurance and it was like I had never left. Susan and Heaven are just friendly and kind. When I call to ask something they always answer your question. I left and came back that should tell us something. They are family and I won’t have it any other way. Thanks for your service."
We responded:
"Sue, we are so happy to have you back here with us and thank you for the amazing review and your kind words. We're always here for you and love that we can all call each other family. You're a pleasure to take care of. Reach out any time!"
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Heather Sherlock

August 25, 2025

5  out of  5
rating by Heather Sherlock
"Had a great experience signing up for our new policy at State Farm . Knowledgeable and friendly staff who answered any questions we had . And after switching to State Farm we are now saving money with better coverage ! Thanks !"
We responded:
"Thanks Heather for the wonderful review and welcome to our agency! We are all thrilled to have you here! "
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L Fields

August 15, 2025

5  out of  5
rating by L Fields
"I had a great experience with State Farm Representative Heaven. Her name suites her perfectly. Heaven was diligent and vigilant in navigating through details for all of our insurance needs. I highly recommend her as well as State Farm Insurance."
Profile photo of Alyssa Moore

Alyssa Moore

August 14, 2025

5  out of  5
rating by Alyssa Moore
"Nikki and her staff were great and accommodating. I love being able to message them with questions and concerns and getting a response fairly quickly."
We responded:
"Alyssa, it's been great being able to communicate with you and get things done. Always nice hearing from you and thank you for the wonderful review!"
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Dave Madsen

August 14, 2025

5  out of  5
rating by Dave Madsen
"Great people at Nikki Shah's Loveland ,OH office. Susan Heffler is always courteous, kind and knowledgeable. Thanks Susan!"
We responded:
"Dave! Thanks for the great review! It's always good seeing you and catching up. We all enjoy helping in any way we can!"
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Kerry Busbin

August 14, 2025

5  out of  5
rating by Kerry Busbin
"Just received my car insurance and home insurance rates from State Farm of Loveland. They beatvProgressive by almost $200 for 6 months. Communication and knowledge was spot on with State Farm!"
We responded:
"Hi Kerry it looks like you're working with Carlie and I'm so happy you're having a great experience! I'll definitely pass on your message to her. Thank you for finding us and for the amazing review!"
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Al Teski

August 14, 2025

5  out of  5
rating by Al Teski
"Constant communication is exceptional"
We responded:
"Al, thank you for the great review. We do our best to keep in touch and appreciate your comment. Thank you!"
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Karen Adams

July 24, 2025

5  out of  5
rating by Karen Adams
"Everyone in this office is excellent. They really do care and show it in several ways. They always go above and beyond. Highly recommend. We have had insurance here for over 30 years. Susan is fantastic!! She is always ready to help. I feel like she is part of my family. I can not put in words what she has done for us. She is the reason we have stayed with State farm ."
We responded:
"That's very sweet, Karen, and we're blessed to have the best insureds! Thank you! Talk to you soon! "
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Joseph R

July 23, 2025

5  out of  5
rating by Joseph R
"Great Experience!! Couldn’t recommend enough"
We responded:
"Joseph, thank you for the 5 stars and comment! We really appreciate you too!"
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Pam Straughn

July 4, 2025

5  out of  5
rating by Pam Straughn
"Nikki Singh Shah is super easy to talk to and work with!"
We responded:
"You are so kind, Pam, and it's always great talking to you too! Thank you for the 5 stars!"
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Anish Shrestha

June 26, 2025

5  out of  5
rating by Anish Shrestha
"Very helpful and easy to deal with."
We responded:
"Appreciate the review and we’re enjoying working with you as well! "
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Jinny Max

June 19, 2025

5  out of  5
rating by Jinny Max
"I have been with Nikki shah for 11 years. My hats off to Susan. She is one of the reasons I stay with them. She is quick and always ready to help you. I am so appreciative of her. Thank you!"
We responded:
"Jinny, we have really enjoyed having you here with us! Thanks for that lovely review and for mentioning Susan - we agree, she is great! "
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craig cochran

June 15, 2025

5  out of  5
rating by craig cochran
"Nikki Singh Shah and her staff are A+++. Very easy to deal with. Susan on her staff is the best. Highly recommend Nikki for any auto house or life insurance policy. I've been with State Farm for atleast 12 years now. No problems at all."
We responded:
"Craig what a wonderful review! Thank you for the kind words about Susan and for letting us take care of you - it means the world to us! "
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WOLFPLK

May 28, 2025

5  out of  5
rating by WOLFPLK
"Susan is always so helpful when we need anything. The Nikki Shah State Farm office is the best."
We responded:
"Thank you for the glowing review and we agree - Susan is the best to work with and we truly appreciate your business and trust. Thank you!"
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Mark Deerwester

May 20, 2025

5  out of  5
rating by Mark Deerwester
"I have been with this agency for over 40 years. I can call or text and get things taken care of without issue. Susan is amazing. I know I have a person I can truly trust in her."
We responded:
"Mark thank you for the wonderful review and for mentioning Susan! We really appreciate you and glad we can be here to help!"
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Kassidy Zike

May 19, 2025

5  out of  5
rating by Kassidy Zike
"I have been with Nikki Shah's office for over 15 years now. Most of my direct interactions have been with Susan and she has been awesome! She is extremely helpful and responds quickly to my questions and concerns. She has always been there when I needed something!"
We responded:
"Hey Kassidy thank you for the wonderful review. I know Susan loves working with you as well - always happy to help! Thanks again!"
Profile photo of Heather Johnson (The Food Hussy)

Heather Johnson (The Food Hussy)

May 15, 2025

5  out of  5
rating by Heather Johnson (The Food Hussy)
"Nikki & Susan are great - very responsive and also proactive with new offerings!"
We responded:
"And we love having insureds who want to hear from us! Thank you for the great review, Heather!"
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Mike Vierling

May 15, 2025

5  out of  5
rating by Mike Vierling
"Always a pleasure to deal with"
We responded:
"Mike what a lovely comment and we really enjoy working with you. Thank you for the great review!"
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tom freel

May 8, 2025

5  out of  5
rating by tom freel
"Susan and Nicki I have always responded quickly and professionally. They have always been courteous and thoughtful and Quick and explaining any questions we may have. Their prices for coverage Are competitive and thoroughly explained I would have no problem recommending their service to anyone I would like to add that they are very attentive and detail oriented, as well as being kind and courteous people that I enjoy working with"
We responded:
"You are the best Tom! Thank you for the glowing review and we truly enjoy working with you too!"
Profile photo of Rajeev Arora

Rajeev Arora

May 6, 2025

5  out of  5
rating by Rajeev Arora
"Good rates, great service, easy to access staff (including texting), responsive!! Will highly recommend!"
We responded:
"Rajeev, and you are wonderful to work with as well and the entire office agrees! Thanks for the great review!"
Profile photo of Debi Robertson

Debi Robertson

May 5, 2025

5  out of  5
rating by Debi Robertson
"Susan was great"
We responded:
"Thanks Debi for the great review! Really appreciate it!"
Profile photo of karen lindeman

karen lindeman

May 2, 2025

1  out of  5
rating by karen lindeman
"We filed a claim for water from recent rains, power outage caused the sump pump not to work. Causing water to rise enough to ruin our carpet and padding. During time of policy write up we informed the agent our basement was finished. We wasn’t informed about an endorsement for the sump/ sewage endorsement. Nikki Shah denied our claim. Loop holes in the system. Beware of State Farm’s poor policy practices. One my claim was denied by her after pleading my case in person, she said there’s nothing she can do. That was before her office told us we had a $1000.- deductible and to get someone out there for immediate cleanup up before mold begins to spread. After 4 days of Serv-Pro doing their job. We get a call saying it was not covered on our policy. So now I’m stuck with the bill from Serv-Pro. Totaling at this time at $2000.- and they are still not finished. After my meeting with Nikki, that evening I cancelled my home/ auto insurance with them. So beware State Farm policy holders- State Farm is not for the policy holder. They’ll take your monthly payments and laugh at you once you file for a claim.. Comments from a retired Veteran with income only retirement pay/ social security"
We responded:
"Dear Karen and David, I’m truly sorry to hear about the difficulties you've faced with your claim and the impact it has had on you. I did explain to David that agents do not make claims decisions so I’m not in the position to approve a claim, assess coverage or deny a claim. I’m here to review your policies, options, recommendations, answer all of your questions and guide you. And please reassure David that I did not forge any insurance documents as he mentioned at our meeting, and I am committed to maintaining the highest standards of integrity in all our dealings. I was able to show him dec pages that were mailed every year which showed that the specific coverage was not listed on the policy and to reach out to my office. I understand how frustrating it can be to deal with water damage and the subsequent costs and I hope my recommendations to David were helpful. If you would like to discuss anything further, please feel free to reach out to me directly. I’m always here to talk things through. Thank you very much for your service. Best regards, Nikki Shah "
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Sherry Dickerson

April 29, 2025

5  out of  5
rating by Sherry Dickerson
"Nikki Shah has been my agent with State Farm for more than 15 years! We are always pleased with their fast and friendly service! We have endured some tough times with home damage, and a car that was totaled, thankfully no one was hurt and State Farm came through recommended service advice, paid very good prices, and friendly service when we needed it the most. I highly recommend Nikki, her staff, and State Farm 100%."
We responded:
"Sherry, it's also been our pleasure working with you, and for so long. The team and I always enjoy talking to you and thank you so much for the review!"